Privacy Policy

Last Updated: 19.05.2026

Sutham Seva (“we,” “our,” “us”), operated by Charles Technologies Pvt Ltd, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (“App”).

Please read this policy carefully.

By using the App, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use immediately.

1. Information We Collect

We may collect the following information:

Personal Information:

Phone number provided during OTP-based login and authentication.

Location Information:

Approximate or precise location data used for reporting sanitation issues and identifying complaint locations.

User Content:

Photos/images uploaded by users while reporting garbage, sanitation, or public cleanliness issues.

Complaint Information:

Issue descriptions, complaint status, timestamps, and related service information.

Device Information:

Basic device information necessary for app performance and security.

Notification Information:

Push notification tokens used for sending updates regarding complaint status and service alerts.

2. How It's Collected

We collect data through:

User Registration:

Phone number submitted for OTP verification and login.

Location Permissions:

Location data collected only when users grant permission.

Camera / Gallery Access:

Photos uploaded voluntarily by users during complaint submission.

User Submissions:

Complaint reports, uploaded content, and issue details.

Automatic Collection:

Basic technical logs required for security and functionality.

3. Why It's Collected

We use collected information to:

Provide complaint reporting services
Authenticate users through OTP login
Identify sanitation issue locations accurately
Process and manage citizen complaints
Send complaint status updates and notifications
Improve application functionality and performance
Ensure platform security and prevent misuse

4. Third-Party Sharing

We do not sell user data.

Information may be shared:

With service providers:

Where required to operate app infrastructure or technical services.

With local authorities / sanitation teams:

Only for resolving complaints submitted through the App.

For legal obligations:

If required by law, court order, or government request.

Business transfers:

In mergers, acquisitions, or restructuring where data transfer may occur.

5. User Rights

Users may have rights to:

Access their information
Correct inaccurate data
Request deletion of account information
Withdraw permissions (location, notifications, etc.)
Request removal of submitted data where applicable

Requests may be submitted to:

Email: developercharlestech@gmail.com

6. Data Security Measures

We implement reasonable technical and organizational safeguards including:

Secure data transmission
Restricted access controls
Authentication protections
Regular security monitoring

No system can guarantee absolute security.

7. Data Retention

User information is retained only as long as necessary to:

Provide services
Resolve complaints
Meet legal or operational requirements

Data may be deleted upon verified user request where applicable.

8. Push Notifications

Sutham Seva may send notifications related to:

Complaint status updates
Service announcements
Resolution updates

Users may disable notifications through device settings.

9. Children's Privacy

The App is not intended for children under 13 years of age. We do not knowingly collect information from children.

10. Updates to This Policy

This Privacy Policy may be updated periodically. Revised versions become effective once published in the App or associated channels.

11. Third-Party Links

The App may include links or integrations with external services. We are not responsible for third-party privacy practices.

12. Lodge a Complaint or Grievance

Email:: developercharlestech@gmail.com
Organization:: Charles Technologies Pvt Ltd

13. Contact Us

For questions regarding this Privacy Policy:

Organization:: Charles Technologies Pvt Ltd
Email:: developercharlestech@gmail.com
Address:: [Add Official Company Address Here]